CUSTOMER SERVICE PROGRAMS
We offer a variety of customer
service programs to benefit the needs of our customers.
¨
energy
right HEAT PUMP FINANCING PROGRAM – With TVA, we offer
qualified buyers low interest financing for up to 10 years to
install a high efficiency electric heat pump in your home.
¨
energy
right ALL ELECTRIC NEW HOMES PROGRAM – With TVA, we offer
the energy right program that provides assistance in the
planning of an efficient all electric new home. Call our office for
more details.
¨
EQUAL MONTHLY
PAYMENT PLAN (EPAY) – Pay your electric bill in 12 equal
payments. You won't have to worry about extreme high bills in
winter or summer. Sign up in the month of March.
¨
DELAYED
PAYMENT PLAN – For qualified senior citizens and those on fixed
income, this program allows you to pay your electric bill on the
5th of the month, no matter what the due date is in your
particular area.
¨
BANK DRAFT
PAYMENT PLAN – You can have the amount of your electric bill
automatically drafted from your checking account.
¨ CREDIT CARD/DEBIT CARD PAYMENTS
ACCEPTED - You can use your Visa or MasterCard credit cards or
your checking account debit card to pay for initial deposits, aid to
construction fees or your monthly power bill.
¨
SECURITY
LIGHTING – An outdoor security light will bathe your home, farm
or business in bright light from evening till morning.
Security studies prove that outdoor lighting reduces burglaries and
vandalism. A variety of light sizes are available.
¨
PROJECT
HELP – Add a dollar a month to your electric payment to help
those less fortunate to stay warm in the winter.
¨
INFORMATIVE
PROGRAMS - A variety of programs about your energy use and
safety are available for your civic, school or other group
meeting.
¨
THE
TENNESSEE MAGAZINE – Your source of information about
electricity issues and Holston Electric Cooperative.
¨
ENERGY
LITERATURE - We have a wealth of information about energy and
its use.
¨
MEETING
ROOMS – The offices in Rogersville and Church Hill have meeting
rooms available for public use. Reservations are required.
¨
PAY AT
BANKS – Many area banks accept payment in full for your current
electric bill. Banks that accept payments are:
AFG CREDIT UNION
FIRST COMMUNITY
BANK
BANK OF BULLS GAP
HIGHLAND UNION
BANK
SUN TRUST
CITIZENS BANK OF EAST
TENNESSEE
HAWKINS COUNTY
BANK
US
BANK | 
