Have questions about your monthly bill? Please contact our Customer Service Department.
We offer a variety of customer service programs to benefit the needs of our customers.
- BUDGET BILLING
Pay your electric bill in 11 equal payments. Only residential accounts who have maintained service at the requested location for a minimum of twelve months are eligible to apply. Member accounts must be current to participate. Sign up January through March.
- BANK DRAFT PAYMENT PLAN
You can have the amount of your electric bill automatically drafted from your checking account.
- ONLINE BILL PAY
View your bill or you can pay online with an e-check or credit card payment (link is external).
- PROJECT HELP
A variety of programs about your energy use and safety are available for your civic, school or other group meeting.
- THE TENNESSEE MAGAZINE
- ENERGY LITERATURE
We have a wealth of information about energy and its use.
- MEETING ROOMS
The offices in Rogersville and Church Hill have meeting rooms available for public use. Reservations are required.
- CALL US BEFORE YOU BUILD
Get all the details about your electric service BEFORE you build.
- PAY AT BANKS
Many area banks accept payments in full for your current electric bill, including:
- Civis Bank
- Capital Bank
- First Community Bank
- US Bank
TVA provides regulatory oversight for your local power company’s rates and service practice policies.
If you have an issue or complaint that you have not been able to resolve by following all processes and procedures as required within Holston Electric Cooperative's Service Practice Policies, TVA’s Complaint Resolution Process may be able to help.
There are three ways to begin the process:
- Online at www.tva.com/complaintresolution
- E-mail email@example.com
- Call the TVA Regulatory hotline at 1-888-289-8409