Customer Service

We offer a variety of customer service programs to benefit the needs of our customers.

  • BUDGET BILLING

    Pay your electric bill in 11 equal payments.  Only residential accounts who have maintained service at the requested location for a minimum of twelve months are eligible to apply.  Member accounts must be current to participate.  Sign up January through March.

  • BANK DRAFT PAYMENT PLAN

    You can have the amount of your electric bill automatically drafted from your checking account.

  • ONLINE BILL PAY

    View your bill or you can pay online with an e-check or credit card payment.

  • PROJECT HELP

    Add a dollar a month to your electric payment to help those less fortunate to stay warm in the winter.

  • PROGRAMS

    A variety of programs about your energy use and safety are available for your civic, school or other group meeting.

  • THE TENNESSEE MAGAZINE

    Your source of information about what's happening to and for Holston Electric Cooperative members.

  • ENERGY LITERATURE

    We have a wealth of information about energy and its use.

  • MEETING ROOMS

    The offices in Rogersville and Church Hill have meeting rooms available for public use. Reservations are required.

  • CALL US BEFORE YOU BUILD

    Get all the details about your electric service BEFORE you build.

  • PAY AT BANKS

    Many area banks accept payments in full for your current electric bill, including:

    • AFG Credit Union
    • Civis Bank
    • Capital Bank
    • First Community Bank
    • US Bank