Customer Service

We offer a variety of customer service programs to benefit the needs of our customers.

  • EQUAL MONTHLY PAYMENT PLAN (EPAY)

    Pay your electric bill in 11 approximately equal payments. Sign up early in the calendar year

  • BANK DRAFT PAYMENT PLAN

    You can have the amount of your electric bill automatically drafted from your checking account.

  • DELAYED PAYMENT PLAN

    If the due date of the electric bill falls in the middle or later part of the month, this program allows qualified senior citizens and disability recipients to pay the bill on the 5th of the next month with no additional penalty.

  • PROJECT HELP

    Add a dollar a month to your electric payment to help those less fortunate to stay warm in the winter.

  • PROGRAMS

    A variety of programs about your energy use and safety are available for your civic, school or other group meeting.

  • THE TENNESSEE MAGAZINE

    Your source of information about what's happening to and for Holston Electric Cooperative members.

  • ENERGY LITERATURE

    We have a wealth of information about energy and its use.

  • MEETING ROOMS

    The offices in Rogersville and Church Hill have meeting rooms available for public use. Reservations are required.

  • CALL US BEFORE YOU BUILD

    Get all the details about your electric service BEFORE you build.

  • PAY AT BANKS

    Many area banks accept payments in full for your current electric bill, including

    • AFG Credit Union
    • Citizens Bank of East Tennessee
    • Green Bank of Rogersville
    • First Community Bank
    • Green Bank of Bulls Gap
    • Highlands Union Bank
    • US Bank