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Outage Reporting: (423) 272-8821 or (423) 235-6811

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Obtaining Service

Become a Member and Obtain Service

Holston Electric Cooperative is a not-for-profit, member-owned utility system that provides electric service. Anyone desiring service is required to become a member of the cooperative. 

Application for New Service

Please complete the application to request electric service from Holston Electric Cooperative. Service Requests are processed from 8 a.m. to 2 p.m. Monday through Friday. We need a minimum of 24 hours notice before service can be established. If you have any questions, or need assistance immediately, please contact our office at (423) 272-8821.

If you are renting or leasing your property, a rental agreement is required and service will not be processed until the documentation is received. If property is owned, proof of ownership or deed is required and service will not be processed until the documentation is received. Please email documentation to onlinerequests@holstonelectric.com.  Two forms of government issued identification are required prior to processing. 

 

Initial Fees

Membership –

Holston Electric Cooperative requires prospective members who wish to receive service to submit a membership application with the following information:

1.   Name, spouse information, mailing and service address, telephone numbers

2.   Social Security or relevant tax number(s) of member, spouse

3.   Contact Information, employment, government issued identification

4.   Statement of whether rental or owned, including a purchase agreement, copy of lease, or rent receipt

The applicant should be prepared to present a government issued photo identification and secondary identification at time of application.

Deposit

Residential-

The residential deposit amount is based on your credit history and is supplied by Online Utility Exchange.

All Others-

An amount up to twice the average monthly or estimated bill.  Any amount exceeding $500.00 may be satisfied by the member furnishing to Holston Electric an acceptable surety bond or irrevocable letter of credit on such terms and forms and forms as determined by management.

Connection Fee -

The initial connection fee is $25.00 for residential members.

Following these steps will help you through the requirements for locating/constructing a new electric service:

Please visit https://publications.tnsosfiles.com/rules/0780/0780-02/0780-02-01.20190918.pdf

to reference all Tennessee Department of Commerce and Insurance Division of Fire Prevention Rules concerning Electrical Installations

as adopted by reference to the National Electrical Code, 2017 edition, published by the National Fire Protection Association.

 

New Customers Page 1

New Customers Page 2

New Customers Page 3

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To help us serve you better, please remember to refer to the same account name throughout this process. 

 

 

 

*Below are examples of guidelines for construction.

 

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©2023 Holston Electric Cooperative, Inc. Our vision is to deliver a level of electric service that meets or exceeds our customers\' expectations.

  • About Us
    • Welcome
    • History
    • Board of Directors
    • Contact Us
  • My Account
    • My Bill
    • Service Change
    • Life Support Classification
    • Customer Service
    • Obtaining Service
  • My Home
    • Energy Savings
    • Home Evaluation
    • Safety Tips
    • Tree Trimming
      • Row Mgmt
      • Right Tree in the Right Place
      • Tree Trade Alliance
      • Trees and Energy Conservation
    • Security Lighting
    • Generate Your Own Power
    • Electric Vehicles
    • Solar Calculator
  • My Community
    • Project Help
    • Auditorium
    • Short Story Guidelines
    • Co-op Connections
  • Policies
    • Employment
    • Rates
    • Bylaws
    • Mobile App Support
    • ACP Benefit
    • Right of Way
    • Grounds Maintenance
  • Rates