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Outage Reporting: (423) 272-8821 or (423) 235-6811

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Service Change

Transfer/Disconnect Service

If you are moving to another location in our service area or are moving away from our system, please contact our office at (423) 272-8821 to let us know. We will need to know your new mailing address to send any correspondence or refunds due. If you are having service connected at a new location, you may have up to seven days of service at both locations. You will need to pay your current bill in full and the transfer fee before a transfer order will be placed. Once your original service is disconnected you will receive a bill with the notation “Final Bill”. A refund check, if applicable, will be included with this bill. It may take up to 30 days to receive the refund check.

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©2023 Holston Electric Cooperative, Inc. Our vision is to deliver a level of electric service that meets or exceeds our customers\' expectations.

  • About Us
    • Welcome
    • History
    • Board of Directors
    • Contact Us
  • My Account
    • My Bill
    • Service Change
    • Life Support Classification
    • Customer Service
    • Obtaining Service
  • My Home
    • Energy Savings
    • Home Evaluation
    • Safety Tips
    • Tree Trimming
      • Row Mgmt
      • Right Tree in the Right Place
      • Tree Trade Alliance
      • Trees and Energy Conservation
    • Security Lighting
    • Generate Your Own Power
    • Electric Vehicles
    • Solar Calculator
  • My Community
    • Project Help
    • Auditorium
    • Short Story Guidelines
    • Co-op Connections
  • Policies
    • Employment
    • Rates
    • Bylaws
    • Mobile App Support
    • ACP Benefit
    • Right of Way
    • Grounds Maintenance
  • Rates